Sophisticated dining and fresh to go.Tasteful retail with a personal touch.Vibrant design leading to inviting atmospheres. The latest technology and a custom experience.The seamless integration of these ingredients defines OTG.
OTG is an award-winning airport food & beverage operator with more than 175 restaurants and eateries in ten airports, including Philadelphia, John F. Kennedy, LaGuardia, Minneapolis-St. Paul,Toronto-Pearson, Boston Logan,Tucson, Washington National, Orlando and Chicago O’Hare. Since our entry into airports in 1996, we have been recognized throughout the industry for exceptional customer focus and ground breaking innovation.
Rick Blatstein, founder and principal owner, heads up OTG. With more than 30 years’ experience in the entertainment and food service industries, Rick ventured into airports in 1996 as an interim operator at Philadelphia International Airport. From that first concession, Rick has grown OTG into the second largest privately held airport food operator in the United States, with revenue numbers that lead the industry. Rick’s vision: creating customer desire for the OTG experience in airports all around the world.
That means travelers can expect the same quality, variety, atmosphere and pricing they associate with their favorite local dining spots. Whether it’s Italian road food or Provençal cuisine, OTG’s aim is to deliver the best customer experience available in airport dining. Expansive menus are paired with outstanding wines and custom cocktails. Entrees are prepared to-order by OTG’s top chefs, drawing inspiration from the local market and the latest food trends. OTG’s food halls and cafés are vibrant locales with enticing choices: from the savory to the gluten-free.
Whether travelers are arriving or departing, OTG dining concepts allow them to experience the food culture of that city...right up to the gate.This is accomplished by seeking out some of the best chefs that city has to offer and collaborating with them to develop inventive menus that are unique to their local airport.
While standing convention for airport design sees the concourse as compartmentalized with physical barriers, OTG has evolved this view by removing the walls and seating that separate these spaces and thus creating new architectural experiences.
The result is a beautiful and free flowing space that thoughtfully maximizes comfort for travelers while improving upon the efficiency of that space.
Restaurants seamlessly blend into the gate area; retail seamlessly blends into the restaurant; and technology seamlessly integrates all of these offerings.
OTG understands that the vibe a space evokes determines the state of mind the traveler embraces. It is this understanding that drives its design team, who continue to create atmospheres that enable customers to unwind and recharge from the exciting
pace of travel.
Just as the convention for space planning in airports was previously about compartmentalization, so were the technological amenities offered in the concourse. Where travelers were once left to their own technological devices and only a handful of electrical outlets, OTG is deploying thousands of Apple iPads to each airport and equipping all seating with power outlets. Removing walls and redefining the gate area creates the opportunity for a unified and flowing physical space which enables OTG to bring the same concourse together in a technological space.
In what is believed to be the largest deployment of new iPads for free public use, OTG is integrating technology as a key component in the OTG customer service experience. Starting with the introduction of 7,000 new iPads at three major international airports – LaGuardia, Minneapolis-St. Paul and Toronto Pearson – OTG has plans to roll out thousands of additional iPads at other airports around the United States and the world. OTG’s proprietary technology is designed to deliver a new level of amenities and high-quality food from the restaurants, to the gates. Using OTG’s custom browser, travelers can order meals, log in to their Facebook,Twitter and personal email accounts, check their flight status, play games and watch the news – in the ultimate marriage of new media and culinary excellence.